STME realizes the importance of providing professional and exceptional technical level product support on an ongoing basis, and that this is of paramount concern to our customers.
To address these concerns STME will commit the necessary resources to support the customer with both remote and on-site support when needed as per the purchased SLA.
STME is well versed in ITIL, CoBit and MOF methodologies and works closely with its customers to ensure that such controls are integrated into all of its solutions.
STME uses an approach derived from ITIL, CoBit and MOF when providing support services for its customers.
STME works closely with its customers to provide a support service that meets each customer’s specific requirements.
As an example STME has a clearly defined call escalation process. When an incident is logged, it will be passed to STME’s incident management system, controls will ensure that all activities are logged, tracked and reported back to the Customer at agreed intervals.